Shipping and Cancellation Policy
HomzDekor.com is owned and operated by Neu Hosciv Infra Solutions Pvt. Ltd. By purchasing from HomzDekor, you agree to the terms outlined in this Shipping and Cancellation Policy.
1. Shipping Policy
Order Processing & Dispatch
All orders are processed only after full payment has been received and confirmed.
The estimated processing time varies based on the product or service. Customers will be informed about the expected timeline at the time of purchase.
Dispatch of products is subject to availability and confirmation of the order.
Delivery Timeline
The estimated delivery time will be communicated at the time of order confirmation.
HomzDekor is not responsible for delays caused by unforeseen circumstances such as logistics issues, natural disasters, or government restrictions.
Customers are advised to track their shipments using the tracking details provided after dispatch.
Shipping Charges
Shipping charges, if applicable, will be specified during the checkout process.
Any additional taxes, duties, or fees levied by the destination country are the responsibility of the customer.
Receipt of Products
Upon receipt of the product, customers are requested to inspect the packaging for any visible damage.
Any discrepancies or damages should be reported to HomzDekor within 48 hours of delivery, along with supporting images.
2. Cancellation Policy
Product Orders
Once an order is placed and payment is made, cancellations are not permitted.
If HomzDekor is unable to fulfill an order due to unforeseen circumstances, a full refund will be processed.
Service Orders
For services such as home interior consultations, cancellations must be requested at least 24 hours in advance.
Refunds for service cancellations will be processed based on the service terms agreed upon at the time of booking.
Refund Process
Refunds, if applicable, will be processed within 7-10 business days to the original mode of payment.
HomzDekor reserves the right to deduct transaction or processing fees, if applicable.
